Privacy Policy
Last Updated: May 2026
At True U The Wellness Hub, your privacy is taken seriously. This Privacy Policy explains how your personal information is collected, used, stored, and protected when you visit this website, contact us, or book services.
By using this website, you agree to the terms outlined below.
Who We Are
True U The Wellness Hub provides wellbeing, mindset, emotional support, coaching, and transformational services through the True U Reset Method.
Information We Collect
We may collect and process the following information:
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Name
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Email address
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Telephone number
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Information submitted through contact forms
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Booking information
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Payment information
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Information shared during consultations or sessions
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Website usage data through cookies and analytics tools
Sensitive personal information shared during sessions is treated confidentially and with care.
How Your Information Is Used
Your information may be used to:
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Respond to enquiries
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Manage appointments and bookings
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Deliver services and programmes
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Provide client support
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Send relevant updates regarding your appointments or services
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Improve the website and user experience
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Meet legal or regulatory obligations
Your information will never be sold to third parties.
Confidentiality
All sessions are handled professionally and confidentially.
However, confidentiality may be broken where legally required, including if there is concern about serious harm to yourself or others, safeguarding concerns, or where disclosure is required by law.
Payments
Payments may be processed through secure third party payment providers. True U The Wellness Hub does not store full card payment details.
Please refer to the relevant payment provider’s own privacy policy for further information.
Cookies
This website may use cookies and similar technologies to improve user experience and analyse website traffic.
You can choose to disable cookies through your browser settings if preferred.
Website Analytics
We may use website analytics services to understand how visitors use the site. This information is anonymised and used to improve website performance and user experience
Data Storage and Security
Reasonable steps are taken to protect your personal information from unauthorised access, misuse, or disclosure.
Personal information is stored securely and only kept for as long as necessary for business, legal, or insurance purposes.
Your Rights
Under UK data protection law, you have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your information where appropriate
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Withdraw consent where applicable
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Object to certain types of data processing
Requests can be made using the contact details below.
Third Party Links
This website may contain links to third party websites. True U The Wellness Hub is not responsible for the privacy practices or content of external websites.
Medical Disclaimer
Services provided by True U The Wellness Hub are designed to support emotional wellbeing, mindset, relaxation, and personal development.
They are not intended to diagnose, treat, cure, or replace medical, psychological, or psychiatric care. Clients should seek advice from an appropriate healthcare professional regarding medical or mental health concerns.
Results may vary between individuals.
Contact
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
True U The Wellness Hub
07771 640008